With IT tickets costing anywhere from $15 to $49 a pop, many enterprise IT teams are looking to significantly lower the number of help desk tickets.
With Access AGENT, you can eliminate up to 75% of potential tickets by helping your end users to help themselves! If they run into a known problem, AGENT will determine, evaluate, and attempt to fix the issue.
AGENT comes preloaded with
This not only enables you to decrease your helpdesk cost, ticket turnaround time, and staff requirements but also allows you greater insights into IT problems — putting you in the driver's seat.
In larger organizations, seemingly small headaches can turn into mission-critical dilemmas within minutes. For example, a small glitch preventing Outlook from starting up could stall your email communication completely.
Therefore, Access AGENT will proactively monitor your Windows and VDI environments leveraging its 30 unique, built-in triggers and 9 listeners. Should an issue arise, AGENT can attempt to automatically apply proactive patches or reactive self-healing fixes, which allows you to completely ring-fence and eliminate such a problem within seconds!
Using built-in listeners and responders, Fix Engine can detect events (triggers) and execute an Addin for that particular event.
There are several types of triggers such as machine and OS triggers, e.g., a change to the registry key or change to a file on disk, process triggers (when a process exceeds a set resource threshold, i.e., too much memory or CPU) and remote triggers, e.g., an Addin can be run by having a message sent across the network
IT Transformation projects, such as a Windows 10 migration, involves juggling thousands of complex interdependencies and countless tedious and labor-intensive tasks. Thankfully, most of these tasks can be automated with the right tools.
In addition to CAPTURE's ability to automate your application discovery, packaging, and testing, AGENT provides you with full user acceptance testing (UAT) capabilities.
To test platform acceptance of your Windows 10 migration, for example, you can use AGENT to confirm that all personal configurations and important features have been migrated correctly. Once the user logs on to their newly migrated device for the first time, they are greeted by a popup walking them through each checkpoint. The workflow ends with the user signing off — confirming migration success.
This will indirectly train your users, track any arising post-migration problems, and increase adoption. It also integrates with third-party IT Transformation Management Tools, such as
In Access Fix Engine, an Addin is a piece of automation that can be assigned to users or machines based on a set of rules. These rules range from the type of machine (i.e., laptop, VDI, server), to the location of a user or machine, the user's organization, etc.
To complement an Addin, Fix Engine integrates with 3rd-party systems such as Microsoft Active Directory, SysTrack, Aternity,
Between using an Addin and integrating with key systems, you can target automation where it is needed within your IT environment.
Did you know that 83% of Millennials become very distracted when their computer is slow to respond? They will get a drink, go on Facebook or make a personal call — and the company loses 20 minutes of productive time because of a 60-second delay!
By using AGENT, you can improve your endpoint's system stability, speed, and performance — resulting in less downtime and increased productivity. You can set thresholds for key performance indicators (e.g., CPU usage or free disk space) and push notifications including specific recommendations based on the user's individual health scores.
No need to walk the floors and confirm that favorites are installed correctly! CAPTURE offers another much deeper (and faster) level of testing: end-user acceptance testing. As soon as your user launches their machine for the first time, Access AGENT is launched and prompts a wizard loaded with preconfigured questions confirming the user’s personal configurations and settings.
This way, you can instantly train your end users, ask them to sign off after they've tried out all relevant features, collect the most common issues (and resolve them quickly) as well as measure end user happiness with your project.
By automating the majority of IT tickets, you can focus on proactive problem management and innovation! Your team is more productive, decreasing your turn-around time and cost per ticket.
AGENT can proactively or reactively be used to resolve issues. You can use the live chat feature, real-time push notifications or targeted communication to get in touch with one or thousands of end users.
As your endpoint performance, system stability, and speed improves with the help of Access AGENT, your end users experience less downtime resulting in higher productivity and fewer costly distractions.
Because AGENT can be fully branded, is centrally controlled, intuitive and easy-to-use, end users love to interact with the tool and often take a more proactive approach in keeping their device healthy and secure.
AGENT supports a wide range of Windows environments as well as Virtual Desktop Infrastructure and allows pure automation on desktops, terminals, thin clients, servers, and Windows-embedded devices. It also integrates out-of-the-box with SysTrack, ServiceNow, and other Microsoft systems.
Because AGENT fits into your existing and future IT environment, is highly adaptable and helps you automate reoccurring tasks, it provides you with a crucial building block to achieving Evergreen IT or Business as Usual.
LATEST CUSTOMER SUCCESS STORY
We helped a major global bank — our largest implementation with more than 100K endpoints — roll out Access AGENT in a matter of weeks. Not only did the IT team achieve their IT helpdesk cost saving targets, but they also significantly improved their end user experience and productivity.
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