As you know, the success rate of IT Transformation projects, such as a Windows 10 Migration or even ongoing Windows 10 Servicing, drastically improves when your end users are an active part of the process. Rather than blocking forced progress, by using self-service and IT automation (e.g., to volunteer for an early migration), end users are an active driver of innovation.
While the vast majority of your users won't be early adopters advocating change, with Access Sign-Off you can empower all of your end users to be more self-reliant! It provides them with customized guidance, instructions, and different testing scenarios as they are migrating or finish migrating to a new platform. It's like having a floor walker right beside them holding their hand through every step of the way!
You can either use Access Sign-Off as a stand-alone tool, or integrate it with IT Transformation Management tools, such as Juriba Dashworks, to create an end-to-end automated and streamlined migration user experience. This can be configured to suit all kinds of scenarios. For example, the end user logs on after receiving his newly upgraded machine. Access Sign-Off would kick off in the form of a wizard and walk him through a bunch of pre-configured scenarios, e.g., "Can you see your IE favorites?", "Can you print a document?", or "Can you send an email?".
In addition, Access Sign-Off includes a User State Migration Tool (USMT). In just the past 12 months, Access Sign-Off has confirmed migrations for over 800,000 devices. Since Q2/2018, Access Sign-Off also includes Conversation Modes, a smart chat bot based on Microsoft's Artificial Intelligence and Cognitive Services which allows users to carry out their sign-off process faster and more efficiently.
Automating this process can serve several purposes:
Indirect end-user training of new features. As the end users click through the wizard and try out all the prompts, they indirectly get a chance to explore the new features of the upgrade. For example, it can be difficult to find the print function in a new Office version, but by asking them to try it while showing them how to, it instantly becomes easier. This not only lessens the learning curve and confusion (read as potential support tickets), but also increases feature adoption and therefore productivity.
Transfers ownership to the end user. Now that they have walked through all the new features and they have tested everything you wanted them to try, they have to sign off, which places responsibility back on them. This helps establish a better working relationship between IT and the end users — making them equal partners in this process rather than opponents.
Instant evidence-based feedback. While you could integrate Access FixEngine to help alleviate some known issues here, for a new migration, you will most likely want your users to raise IT support tickets for issues they find to alert you of bigger problems. Access Sign-Off even lets you take screenshots right from the wizard to provide evidence of the problem. These can then be fixed before the next deployment wave rolls out, resulting in fewer issues as you go along.
High-level satisfactory surveys. Access Sign-Off provides your senior management with a high level satisfaction survey of a confirmed completed migration as well as an overview of the end user happiness audit.
Easier project wrap-up. Sadly enough, most IT Transformation projects drop off after deployment and miss the opportunity to accurately report back an average success rate, the top 10 issues, and lessons learned to make the next project faster, smoother and more efficient. With Access Sign-Off, you can report to management that XX% of users have signed off on the project without any issues, X% with minor issues, and X% with major issues that required manual intervention.
While the majority of your use cases will involve end users, many of our customers have also used this tool as part of their application testing process, as well as for their engineering or operations team to sign-off as they are testing certain configurations or new features.