Proactive Issue Resolution

Fix Small Issues Before They Spread

In larger organizations, seemingly small headaches can turn into mission-critical dilemmas within minutes. For example, a small glitch preventing Outlook from starting up could stall your email communication completely.

Therefore, Access Access Symphony will proactively monitor your Windows and VDI environments leveraging its 30 unique, built-in triggers and 9 listeners. Should an issue arise, Access Symphony can attempt to automatically apply proactive patches or reactive self-healing fixes, which allows you to completely ring-fence and eliminate such a problem within seconds!

Using built-in listeners and responders, Access Fix Engine can detect events (triggers) and execute an Addin for that particular event.

There are several types of triggers such as machine and OS triggers, e.g., a change to the registry key or change to a file on disk, process triggers (when a process exceeds a set resource threshold, i.e., too much memory or CPU) and remote triggers, e.g., an Addin can be run by having a message sent across the network

Accelerated IT Transformation 

Accelerate Your IT Transformation With UAT Automation 

IT Transformation projects, such as a Windows 10 migration, involves juggling thousands of complex interdependencies and countless tedious and labor-intensive tasks. Thankfully, most of these tasks can be automated with the right tools.

In addition to Access Capture's ability to automate your application discovery, packaging, and testing, Access Symphony provides you with full user acceptance testing (UAT) capabilities.

To test platform acceptance of your Windows 10 migration, for example, you can use Access Symphony to confirm that all personal configurations and important features have been migrated correctly. Once the user logs on to their newly migrated device for the first time, they are greeted by a popup walking them through each checkpoint. The workflow ends with the user signing off — confirming migration success.

This will indirectly train your users, track any arising post-migration problems, and increase adoption. It also integrates with third-party IT Transformation Management Tools, such as Juriba Dashworks, to determine which users to target.

Target Automaton Where Needed

Through Addins and Integrations  

In Access Fix Engine, an Addin is a piece of automation that can be assigned to users or machines based on a set of rules. These rules range from the type of machine (i.e., laptop, VDI, server), to the location of a user or machine, the user's organization, etc.

To complement an Addin, Fix Engine integrates with 3rd-party systems such as Microsoft Active Directory, SysTrack, Aternity, UberAgent, and Juriba Dashworks.

Between using an Addin and integrating with key systems, you can target automation where it is needed within your IT environment.

Increase User Productivity

Improved System Stability & Performance

Did you know that 83% of Millennials become very distracted when their computer is slow to respond? They will get a drink, go on Facebook or make a personal call — and the company loses 20 minutes of productive time because of a 60-second delay! 

By using Access Symphony, you can improve your endpoint's system stability, speed, and performance — resulting in less downtime and increased productivity. You can set thresholds for key performance indicators (e.g., CPU usage or free disk space) and push notifications including specific recommendations based on the user's individual health scores. 

User Experience Testing & Signoff

Train Thousands Of End Users Instantly

No need to walk the floors and confirm that favorites are installed correctly! Access Capture offers another much deeper (and faster) level of testing: end-user acceptance testing. As soon as your user launches their machine for the first time, Access Symphony is launched and prompts a wizard loaded with preconfigured questions confirming the user’s personal configurations and settings.

This way, you can instantly train your end users, ask them to sign off after they've tried out all relevant features, collect the most common issues (and resolve them quickly) as well as measure end user happiness with your project.