Did you know your employees rather clean toilets than call IT support? This odd fact is symptomatic of your end users desire to be empowered to fix their own IT issues right away instead of waiting hours to get someone else to fix it. Rather than avoiding the issues and risking to strengthen rogue Shadow IT organizations, give them the tools to not only quickly fix occurring issues but to take charge of their IT experience.
Access IT Automation's Enterprise Service Management solution for Employees transforms the impact, speed, and delivery of IT, e.g., by providing end users with self-service IT fix repositories. These repositories allow users to self-diagnose an issue and execute a fix at a click of a button or the ability to indirectly train and sign off after an upgrade. Ultimately, this means a more centralized IT provides amazing services, increases end user productivity, and achieves new insights with a modern service management solution.
As your endpoint performance, system stability, and speed improves, your employees experience less downtime resulting in higher productivity and fewer costly distractions.
By empowering your end users to take responsibility over their devices and technology, you can avoid the majority of help desk tickets from being created and fix IT issues when they start.
While it seems like you are handing over power to the end users, by providing them the tools they want, IT is becoming the center of gravity that facilitates everything.
By making your end users an active participant in your Evergreen IT management, they willingly support and assist you. This improves the hygiene, stability, and health of your IT.
Avoid up to 75% of tickets resulting in a significant decrease in helpdesk cost, ticket turnaround time, and staff requirements.
Let your users fix issues with a click of a button by running more than 100 out-of-the-box standard fixes in addition to your own fixes.
Empower your employees to maintain and improve their device's health, stability, and performance with personalized recommendations & scorecards.
Allow your employees to utilize chatbots powered by Microsoft Cognitive Services as well as Live Chat to get the help they need.
Everything your employees need with a click of a button, e.g., fixes embedded in a knowledge base article, Skype chat, or in a chatbot.
Automatically apply proactive patches or reactive self-healing fixes to ring-fence and eliminate such a problem within seconds.
Facilitate more targeted updates or fixes by pinpointing specific endpoints, users, Active Directory queries, UX monitoring alarms, and CMDB databases.
Provide customized guidance, instructions, and different testing scenarios after an upgrade to train your users indirectly or directly.
Empower your users to fix recurring issues by providing help articles with embedded fixes in an easy to search knowledge base.
Identify, target, and resolve IT issues as quickly as possible by applying patches and fixes manually or automatically.
Practice rigorous automated hygiene by setting thresholds for KPIs (e.g., CPU usage) and push notifications incl. specific recommendations to users.
Walk your users through different scenarios after an upgrade to confirm everything works as expected and without any issues.
Access Symphony Enterprise
Empowering your employees is easy. Access Symphony Enterprise can be purchased as a stand-alone product or as part of the Access Symphony Platform on a subscription license or perpetual based license. It requires no additional infrastructure investments.
How much time, money, and resources could you save by empowering your employees to take more responsibility when maintaining and improving their devices? Let us show you!