Did you know your employees rather clean toilets than call IT support? This odd fact is symptomatic of your end users desire to be empowered to fix their own IT issues right away instead of waiting hours to get someone else to fix it. Rather than avoiding the issues and risking to strengthen rogue Shadow IT organizations, give them the tools to not only quickly fix occurring issues but to take charge of their IT experience.

Access IT Automation's Enterprise Service Management solution for Employees transforms the impact, speed, and delivery of IT, e.g., by providing end users with self-service IT fix repositories. These repositories allow users to self-diagnose an issue and execute a fix at a click of a button or the ability to indirectly train and sign off after an upgrade. Ultimately, this means a more centralized IT provides amazing services, increases end user productivity, and achieves new insights with a modern service management solution.