IT Agility = Maximum Efficiency.

Self-Service Automation Super Powers For Ops

Traditionally, your job was to keep the IT machine well-oiled and running without causing any disruptions. But recently, the job description expanded to include creating a foundation of servers, networks, and devices that promote agility, scalability, and flexibility. 

Access IT Automation's Enterprise Service Management solution for Operations transforms the impact, speed, and delivery of IT, e.g., by enabling Ops team members to self-diagnose an issue and execute a fix at a click of a button, to be trained indirectly, and to sign off after an upgrade. Ultimately, this means your more centralized IT will provide amazing services, increase end-user productivity, and achieve new insights with a modern service management solution.

Modern Workplaces Are Empowered.

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Higher Productivity

As your endpoint performance, system stability, and speed improves, your employees experience less downtime resulting in higher productivity and fewer costly distractions.

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Reduce Tickets/Issues

By empowering your end users to take responsibility for their devices and technology, you can prevent the majority of help desk tickets from being created and fix IT issues when they start.

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Centralized IT

While it seems like you are handing over power to the end users, by providing them the tools they want, IT is becoming the center of gravity that facilitates everything.

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Evergreen IT

By making your end users active participants in your Evergreen IT management, they willingly support and assist you. This improves the hygiene, stability, and health of your IT.

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IT Ticket Automation

Avoid up to 75% of tickets and see a significant decrease in help desk cost, ticket turnaround time, and staff requirements.

 

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Live Chat

Allow your employees to utilize chatbots powered by Microsoft Cognitive Services as well as Live Chat to get the help they need.

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Self-Service

Everything your employees need with a click of a button, e.g., fixes embedded in a knowledge base article, Skype chat, or in a chatbot.

 

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End-User Training

Provide customized guidance, instructions, and different testing scenarios after an upgrade to train your users indirectly or directly.

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Knowledge Base

Empower your users to fix occurring issues by providing help articles with embedded fixes in an easy-to-search knowledge base.

 

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End-User Sign-off

Walk your users through different scenarios after an upgrade to confirm everything works as expected and without any issues.

Access Symphony Enterprise

Empower Your Operations Team Today

Empowering your operations team is easy. Access Symphony Enterprise can be purchased as a stand-alone product or as part of the Access Symphony Platform on a subscription license or perpetual based license. It requires no additional infrastructure investments. 

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See It In Action!

How much time and money and how many resources could you save by empowering your operations team to empower your end users to take more responsibility when maintaining and improving their devices? Let us show you!