Traditionally, your job was to keep the IT machine well-oiled and running without causing any disruptions. But recently, the job description expanded to include creating a foundation of servers, networks, and devices that promote agility, scalability, and flexibility.
Access IT Automation's Enterprise Service Management solution for Operations transforms the impact, speed, and delivery of IT, e.g., by enabling Ops team members to self-diagnose an issue and execute a fix at a click of a button, to be trained indirectly, and to sign off after an upgrade. Ultimately, this means your more centralized IT will provide amazing services, increase end-user productivity, and achieve new insights with a modern service management solution.
As your endpoint performance, system stability, and speed improves, your employees experience less downtime resulting in higher productivity and fewer costly distractions.
By empowering your end users to take responsibility for their devices and technology, you can prevent the majority of help desk tickets from being created and fix IT issues when they start.
While it seems like you are handing over power to the end users, by providing them the tools they want, IT is becoming the center of gravity that facilitates everything.
By making your end users active participants in your Evergreen IT management, they willingly support and assist you. This improves the hygiene, stability, and health of your IT.
Avoid up to 75% of tickets and see a significant decrease in help desk cost, ticket turnaround time, and staff requirements.
Allow your employees to utilize chatbots powered by Microsoft Cognitive Services as well as Live Chat to get the help they need.
Everything your employees need with a click of a button, e.g., fixes embedded in a knowledge base article, Skype chat, or in a chatbot.
Provide customized guidance, instructions, and different testing scenarios after an upgrade to train your users indirectly or directly.
Empower your users to fix occurring issues by providing help articles with embedded fixes in an easy-to-search knowledge base.
Walk your users through different scenarios after an upgrade to confirm everything works as expected and without any issues.
Access Symphony Enterprise
Empowering your operations team is easy. Access Symphony Enterprise can be purchased as a stand-alone product or as part of the Access Symphony Platform on a subscription license or perpetual based license. It requires no additional infrastructure investments.
How much time and money and how many resources could you save by empowering your operations team to empower your end users to take more responsibility when maintaining and improving their devices? Let us show you!