Due to the COVID-19 pandemic, 85% of office staff in the United States are working remotely. After the initial scrambling to get all their employees equipped with devices, the relief many organizations felt after enabling all employees to work from home was tangible.
But months into this global health crisis, cracks are quickly emerging. Despite more time being spent in critical business applications, employee productivity has decreased by 14%. Applications running on in-house data centers or files having to be downloaded to the remote device are slowing down workers significantly. In addition, IT issues are increasingly frustrating, eating away at productivity and support team capacity.
Consequently, the focus is now shifting to defining a robust "Work-From-Anywhere" strategy aiming to provide employees with the best end user technology experience possible. Empowering your employees to self-diagnose and fix the vast majority of common IT issues themselves, as well as giving them more responsibility for the heath, performance, and stability of their device is crucial in making any Work-From-Home strategy work successfully.
Recent studies have shown that remotely working employees lose 14% of productivity despite working longer. With Access, you cannot only prevent productivity loss, but boost productivity.
Whether your employees are online or offline, you are always in control. Remotely lock or restart a device, force or defer updates, fix IT issues and security vulnerabilities, and much more.
Users like to be in charge of their own devices. With Access, they can take responsibility for their device's health, performance, and stability — while having the best EUX possible.
Successful Work-From-Anywhere management results in a variety of hard and soft cost savings, e.g., by eliminating up to 75% of support tickets, device cost savings, and license savings.
Allow your employees to utilize chatbots powered by Microsoft Cognitive Services as well as Live Chat to get the help they need.
Empower your users to fix IT issues with a click of a button by running more than 100 out-of-the-box standard fixes plus your own custom fixes.
Provide customized guidance, instructions, and different testing scenarios after an upgrade to train your users indirectly or directly.
All your employees need comes with a click of a button, e.g., fixes embedded in a knowledge base article, Skype chat, or in a chatbot.
Empower your employees to maintain and improve their device's health, stability, and performance with personalized recommendations & scorecards.
Walk your users through different scenarios after an upgrade to confirm everything works as expected and without any issues.
Empower your users to fix occurring issues by providing help articles with embedded fixes in an easy to search knowledge base.
Practice rigorous automated hygiene by setting thresholds for KPIs (e.g., CPU usage) and push notifications incl. specific recommendations to users.
Access Symphony Professional (Remote)
Empowering your remote workers is easy. Access Symphony Professional (Remote) can be purchased as a stand-alone product or as part of the Access Symphony Platform on a subscription license or perpetual based license. It requires no additional infrastructure investments.
How much time and money and how many resources could you save by empowering your employees to work better remotely? How many support tickets can you stop from ever being created by empowering your end users to take responsibility for maintaining and improving their devices? Let's talk about it in a free, no-strings-attached consultation with one of our IT automation experts.