Technology teams are under enormous pressure to enable and deliver Digital Transformation initiatives while also ensuring that the organization's IT is agile, stable, and secure. With technology changing at an ever-increasing pace, your technology team will be faster and more efficient if they have all the available tools and insights they need to do their jobs at their disposal rather than constantly having to go back and forth with IT.
Access IT Automation's Enterprise Service Management solution for technology teams transforms their impact, speed, and delivery, e.g., by providing your team with self-service IT fix repositories that not only allow your resources to self-diagnose an issue and execute a fix at a click of a button, but also give them the ability to indirectly train and sign off after an upgrade. Ultimately, this means your more centralized IT will provide amazing services, increase end-user productivity, and achieve new insights with a modern service management solution.
As your endpoint performance, system stability, and speed improves, your employees experience less downtime resulting in higher productivity and fewer costly distractions.
By empowering your end users to take responsibility for their devices and technology, you can prevent the majority of help desk tickets from being created and fix IT issues when they start.
While it seems like you are handing over power to the end users, by providing them the tools they want, IT is becoming the center of gravity that facilitates everything.
By making your end users active participants in your Evergreen IT management, they willingly support and assist you. This improves the hygiene, stability, and health of your IT.
Avoid up to 75% of tickets and see a significant decrease in help desk cost, ticket turnaround time, and staff requirements.
Let your tech team fix issues with a click of a button by running more than 20 out-of-the-box standard fixes plus your own fixes.
Empower your employees to maintain and improve their device's health, stability, and performance with personalized recommendations & scorecards.
Allow your employees to utilize chatbots powered by Microsoft Cognitive Services as well as Live Chat to get the help they need.
Everything your tech team needs at a click of a button, e.g., fixes embedded in a knowledge base article, Skype chat, or in a chatbot.
Automatically apply proactive patches or reactive self-healing fixes to ring-fence and eliminate problems within seconds.
Facilitate more targeted updates or fixes by pinpointing specific endpoints, users, Active Directory queries, UX monitoring alarms, and CMDB databases.
Provide customized guidance, instructions, and different testing scenarios after an upgrade to train your users indirectly or directly.
Empower your tech team to fix occurring issues by using help articles with embedded fixes in an easy-to-search knowledge base.
Identify, target, and resolve IT issues as quickly as possible by applying patches and fixes manually or automatically.
Practice rigorous automated hygiene by setting thresholds for KPIs (e.g., CPU usage) and push notifications incl. specific recommendations to users.
Walk your users through different scenarios after an upgrade to confirm everything works as expected and without any issues.
Access Symphony Enterprise
Empowering your technology team is easy. Access Symphony Enterprise can be purchased as a stand-alone product or as part of the Access Symphony Platform on a subscription license or perpetual based license. It requires no additional infrastructure investments.
How much time and money, and how many resources could you save by empowering your technology team by giving them all the tools and insights they need to be more efficient?