Allow end-users to communicate easier and help resolve current IT issues, whilst automatically detecting other problems.
Protect end-users by ring fencing emerging security threats before they turn into a major incident in your organisation.
Save time by detecting new issues before end-user’s log tickets and save money on outdated IT resources.
With IT tickets costing anywhere from $15 to $49, many IT teams are looking to significantly lower this number. Access Symphony can eliminate up to 70% of potential tickets by helping your end users to help themselves. If they run into a known problem, Access Symphony will determine, evaluate, and attempt to fix the issue.Learn more
As your endpoint performance, system stability, and speed improves with the help of Access Symphony, your end users experience less downtime resulting in higher productivity and fewer costly distractions. A happy user usually means a more productive one and by utilising Symphony, you will persistently see a positive impact on end-users.
Access Symphony can proactively or reactively be used to continuously resolve issues. You can use the live chat feature, real-time push notifications or targeted communication to get in touch with one or thousands of end users and correlate their issues to solve a wider problem within your IT department quicker.Learn more
Read how this large retail bank was able to achieve incredibly results after automating their traditionally labour-intensive and costly smoke testing using Access Capture.Read More